1. This remote control service is safe. You only share access with our agent/technician ;

2. The communication between you and the agent/technician of Net2Go Solutions is secure ;

3. Your mouse and keyboard will have priority at all times ;

4. You will be able to see what the agent/technician of Net2Go Solutions is doing at all times ;

5. You can end the session at any time ;

6. The remote control service will no longer be active the next time you restart your computer ;

7. For quality control purposes and for security reasons, each remote assistance session is recorded ;

8. That this remote assistance could be billed if it is not covered (Ex .: that your service is not managed, that it is not a service with a guarantee of satisfaction, etc...).

Click here to view the "Remote Service Terms of Service"

Click here to view the "Charts for Technical Service and Specialty Services Rates"

Before using our Remote Assistance Service, please follow these steps :

A) Be sure to close any software and/or document and/or file that may be considered private ;

B) Be sure to close any site that may be considered private ;

C) Be sure to close and/or disconnect any camera and/or webcam system ;

D) Make sure to close and/or disconnect any microphone and/or headphones.

By downloading the « Remote Support Software », I confirm that I have read, understood
and I agree to be bound by the terms and conditions of the « Remote Service Software »

QuickSupport | Full (Standard) | Full (Silent) | Full (Active Directory)

In the event of a technical problem related to the digital signature, the technician will advise you to download one of the following versions :

QuickSupport, Digitally Signed | Full, Digitally Signed

To obtain the « French version » of the remote support software, please CLICK HERE.