No! We do not perform a credit check for help center unless you wish to obtain a service agreement (Ex .: A single billing date per month, regardless of the volume of the request).

For a list of our payment methods, please visit « payment methods ».

For the pricing and our technical service levels, please visit « technical service and the specialized services pricing ».

When creating a support request, a support ticket is opened to document it. When the job is completed, this request changes from "In Progress" to "Completed". The system will then be automatically updated and an invoice will be sent by email in addition to being available in your client area.

You then have a delay of twenty-four (24) hours to send us your payment.

NOTE: If you have a service agreement with us, we charge you based on it.

Our Technical Services (L1-L2-L3) included but are not limited to the following ;

- Installing, configuring and/or uninstalling Microsoft, Mac, Linux, iOS and Android software;
- Migration and/or data recovery ;
- Installing, configuring and/or uninstalling third-party software (Windows, Mac, Linux, etc.) ;
- Installation, configuration and/or uninstallation of virtual system (VMware, VirtualBox, etc ...) ;
- Installing, configuring and/or uninstalling a router, switch and other networking equipment ;
- Installing, configuring and/or uninstalling a computer part ;
- Installing, configuring and/or uninstalling Anti-Virus, Firewall and other security software ;
- The installation, configuration and/ or uninstallation of messaging software (Ex. Microsoft Outlook, Thunderbird, etc ...) ;
- Installation, maintenance and/or verification and/or upgrade of an operating system (Windows, Mac, Linux, etc ...) ;
- Maintenance and/or verification and/or upgrading of computer components ;
- Maintenance and/or verification and/or software upgrade ;
- Analysis of network, software, operating system, equipment and / or computer component needs ;
- Database installation, configuration, verification and/or uninstallation (MySQL, MSSQL, Oracle, DB2, Interbase, etc.) ;
- Installation, configuration, verification and/or uninstallation of control panel (cPanel, Plesk, etc ...) ;
- The installation, configuration, verification and/or uninstallation of Microsoft product (Ex .: Exchange Server, MSSQL Server, Hyper-V, IIS, etc ...) ;
- Installation, maintenance and/or removal of Ethernet, coaxial, HDMI and wall plug cable ;
- Installation, maintenance, configuration and/or removal of IP camera system (indoor and outdoor) ;
- Installation, configuration, maintenance and /or upgrade of IP/VoIP telephony system (residential and business)) ;
- Installation, maintenance and/or uninstallation of printing system (residential and business printer) ;
- The "Best Effort" is practiced for all other technical requests.