Notice number : N0604201
Starting Date : April 6, 2020
Starting hour : 9:00AM*

To be able to obtain « On Site » and « In Workshop » technical service, all our customers will need to complete the « Covid-19 online form » four (4) hours before meeting our technician.

For more details on this new procedure, please consult the email received for this purpose (New « Customer-Technician » interaction procedure at Net2Go Solutions).

To obtain the service « Covid-19 online form », simply visit the

https://www.net2go.solutions/en/covid19-online-form.php.

* Eastern time (Montreal).
** Certain conditions apply.

Notice number : N2403201
Starting Date : March 24, 2020
Starting hour : 0:01AM*

Following the directive of the Government of Quebec (issued on March 23, 2020) concerning the closure of all businesses deemed non-essential, we advise you that Net2Go Solutions is considered to be an “essential service” via section 7 “Media and Telecommunications” . Despite this exemption, certain services will no longer be offered for the next few weeks. Here is the list of services that we will no longer be able to offer :

- Training service** ("On Site" and "In Workshop") ;
- IT Consulting service** ("On Site" and "In Workshop").

Despite this exemption, we will limit our trips to the extent that we could carry out the work remotely. If this alternative proves impossible, we will schedule a technician to your location but under certain conditions :

1. We kindly ask you to keep a distance of two (2) to three (3) meters with our technician ;
2. We kindly ask you to provide a safe and sanitary workplace for our technician.

If the presence of a technician is required, you must :

A. Notify us if someone close to you (colleague, family, friend, etc.) displays symptoms of a cold, flu, H1N1, H1N5 and/or Covid-19 ;
B. Notify us if someone close to you (colleague, family, friend, etc.) has had (or recently had, in the last 60 days) H1N1, H1N5 and/or Covid-19 ;
C. Notify us if you have traveled in the last 30 days (outside Quebec) ;
D. Notify us if you have been in contact with people who have recently returned from travel (within the past 30 days) ;
E. Notify us of all elements that may be relevant to ensure the safety and health of our technician and the maintenance of our operations.

If you require computer equipment, please contact us by email at sales@net2go.ca and we will notify you of the availability and delivery times (approximate).

* Eastern time (Montreal).
** Certain conditions apply.

Notice number : N1903201
Starting Date : 19 Mars 2020
Starting hour : 5:00PM*

1. Suspension of data center visits on one (1) hour notice. A minimum notice of three (3) hours will now be required to be able to access your server(s). This visit is only valid for one person at a time and the person should not display symptoms of a cold, flu or even "COVID-19". If so, you will simply be denied access. In addition, we will provide you with a mask and gloves (latex) that you must wear at all time and we kindly ask you to keep a distance of two (2) to three (3) meters with the technician during your visit.

* Eastern time (Montreal).
** Certain conditions apply.

Notice number : N1803201
Starting Date : 18 Mars 2020
Starting hour : 5:00PM*

1. The coverage of our "L1" technical support (by phone) will be extended until 11PM (Monday to Thursday). You will therefore no longer be billed at the cost of the "L2" service between 5PM* and 11PM*. Applies to the "Business" and "Residential" technical service.

* Eastern time (Montreal).
** Certain conditions apply.

Notice number : N1703201
Starting Date : 17 Mars 2020
Starting hour : 9:00AM*

1. If you have an appointment with a technician for an "Urgent" technical service (scheduled for March 17, 18, 19 and 20), we notify you that it is now canceled. We will contact you (today, March 17, 2020), between 8AM* and 1PM* to assess the situation and find solutions/alternatives.

2. If you have an appointment with a technician for a "Non-Urgent" technical service (scheduled for March 17, 18, 19 and 20), we notify you that it is now canceled. We will contact you within forty-eight (48) hours to assess the situation and find solutions/alternatives.

3. If you have an appointment with a technician for an "Urgent" and "Non-Urgent" technical service (after March 20), we notify you that it is now canceled. We will contact you within seventy-two (72) hours to assess the situation and find solutions/alternatives.

4. If you have an appointment with a technician regarding the installation of a Windows operating system, the replacement of a part, the upgrade or the cleaning of a system (scheduled for 17, 18, March 19 and 20), we notify you that it is now canceled. We will communicate with you between March 21 and 22 (between 9AM* and 9PM*) to assess the situation and find solutions/alternatives.

We thank you in advance for your collaboration and we invite you to be careful, for your health, that of your loved ones and others because together, we will do better and stronger! For more details on the “Coronavirus” (“COVID-19”) and the recommendations issued by our Governments, we invite you to visit the following websites :

» Government of Canada
» Government of Quebec
» Government of Ontario
» Government of Alberta
» Government of British Columbia

If you have any questions or need assistance, please visit our Support Center located at http://www.support.net2go.ca, write an email to support@net2go.ca or call (514) 545-3636.

* Eastern time (Montreal).
** Certain conditions apply.