No problem! Just click on the banner above or visit the Help Center and follow the instructions. A technician will then be assigned to you and according to your request, he will offer various support options : « Remote Support » « On-Site » or « In Workshop »

During this call, the technician will ask you for your username and/or your customer account number. If you do not have one, he will open one and the procedure takes less than five (5) minutes. When your customer account is open, he will explain how it will work and allow you to be familiar with our support system.

No! We do not perform a credit check for the Technical Support Service unless you wish to obtain a service agreement (Ex .: A single billing date per month, regardless of the volume of the request).

For a list of our payment methods, please visit the « Payment methods » page.

For cost and technical service levels, please visit the « Pricing List » page.

When we offer a technical service, a support ticket is opened to document it. When the work is completed, this request changes from « In Progress » to « Completed ». The system will then be automatically updated and an invoice will be sent by email in addition to being available in your client area.

You then have twenty-four (24) hours to send us your payment.

NOTE: If you have a service agreement with us, we will charge you based on it.

Our Technical Services (L1-L2-L3) included but are not limited to the following;

- Installing, configuring and/or uninstalling Microsoft, Mac, Linux, iOS and Android software ;
- Migration and/or data recovery ;
- Installing, configuring and/or uninstalling third-party software (Windows, Mac, Linux, etc.) ;
- Installation, configuration and/or uninstallation of virtual system (VMware, VirtualBox, etc ...) ;
- Installing, configuring and/or uninstalling a router, switch and other networking equipment ;
- Installing, configuring and/or uninstalling a computer part ;
- Installing, configuring and/or uninstalling Anti-Virus, Firewall and other software for protection and cleaning ;
- The installation, configuration and/or uninstallation of messaging software (Ex. Microsoft Outlook, Thunderbird, etc ...) ;
- Installation, maintenance and/or verification and/or upgrade of an operating system (Windows, Mac, Linux, etc ...) ;
- Maintenance and/or verification and/or upgrading of computer components ;
- Maintenance and/or verification and/or software upgrade ;
- Analysis of network, software, operating system, equipment and/or computer component needs ;
- Database installation, configuration, verification and/or uninstallation (MySQL, MSSQL, Oracle, DB2, Interbase, etc.) ;
- Installation, configuration, verification and/or uninstallation of control panel (cPanel, Plesk, etc ...) ;
- The installation, configuration, verification and/or uninstallation of Microsoft product (Ex .: Exchange Server, MSSQL Server, Hyper-V, IIS, etc ...) ;
- Installation, maintenance and/or removal of Ethernet, coaxial, HDMI and wall plug cable ;
- Installation, maintenance, configuration and/or removal of IP camera system (indoor and outdoor) ;
- Installation, configuration, maintenance and/or upgrade of IP / VoIP telephony system (residential and business) ;
- Installation, maintenance and/or uninstallation of printing system (residential and business printer) ;
- The « Best Effort » is practiced for all other technical requests.